Welcome

It is no coincidence that you have been drawn to a particular piece of jewelry. Since all stones possess unique energy, we are subconsciously attracted to those that will assist our personal growth in the precise way we need it most. As you browse the Mayan Rose website, you will read about the unique power and purpose of each piece. Your heart will intuitively guide you to the perfect one for you.

Once you receive your piece, it's important to recognize that it should not be treated like any other piece of jewelry. Gemstone and crystal jewelry will amplify and reveal the most powerful aspects of your authentic self. The more energy you put into the stones, the more they will respond back to you. You will receive a personalized card with the meaning of the stones as well as several affirmations or mantras written by me. These are positive statements you may repeat aloud or to yourself in order to feel the energy of the stones come to life in your mind and body. It is also a good idea to keep the piece in a special place when you are not wearing it such as your nightstand or desk. This will allow it to serve as a physical and energetic reminder of the power it possesses that is always available to you once you shift your attention to it.

It is my wish and intention that the jewelry I create will serve to empower and inspire everyone who wears it. If you have a story to share about your experience, I would love to personally hear it. Please email Shop@MayanRoseShop.com with your comments and suggestions.

With much Gratitude,

Marisol

Payments

Your order may be paid for via Etsy's Direct Checkout or by using Paypal.

Once an order is placed, it may not be canceled. The only exemption to this policy is when a customer has mistakenly purchased the same item twice. Please see our return/exchange policy for more info.

Shipping

Mayan Rose ships via USPS with tracking number which is sent with the Etsy Shipping Notification. Please view your Etsy Purchase History to keep track of your order status, including the promised shipping date for the items you have purchased as described in each individual listing.

US orders are shipped via USPS First Class Mail which takes 3-5 business days for delivery once shipped.

If you would like the USPS Priority Mail option, you may upgrade for an additional $6.95 by messaging us to purchase the shipping upgrade option. Full payment must be made before the order is shipped.

If you provide an incorrect mailing address, we are not responsible for this error. Of course, if the item is returned to us, we would be happy to resend the package to the correct address providing the buyer pays the additional postage cost.

Mayan Rose is not liable for any delays with USPS. Once we have fulfilled our obligation by creating and shipping the item in the promised time frame with tracking info, we are not responsible for postal service errors. Please buy in confidence and refer to our 5-star reviews for reassurance.

INTERNATIONAL ORDERS
International orders will ship via USPS First Class International Mail which can take up to 2-6 weeks to arrive depending on the destination country. Mayan Rose is not responsible for delayed or lost packages once we have fulfilled our responsibility by shipping the item with tracking number.

Mayan Rose is not responsible for any possible duty fees imposed by your country's Customs Department. It is the Buyer's responsibility to be aware of your country's import tax rates, if any. If a package is refused by the Buyer for refusal to pay duty fees, please note Seller does not provide refunds.

Returns & Exchanges

I gladly accept exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept returns or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Returns and exchange details

EXCHANGE POLICY
We will accept exchanges within 14 days of receiving the original order. 

Buyer is responsible for covering the shipping costs to Seller.

REFUNDS
Sorry, we do not give refunds nor cancellations.
Please note, all custom orders are Final Sale.

REPAIRS

Mayan Rose is committed to your complete satisfaction. This is our repair policy.

After messaging us for the return mailing address, please send your piece of jewelry in a padded envelope via USPS. You may re-use the envelope you received it in, providing it is sealed well.

You will be responsible for covering the shipping costs to us, however we will return your repairs jewelry at our cost. 

Please be sure to send us your name, email and shipping address enclosed in the envelope.

Repairs are free during the first 60 days of purchase, after that there will be a small labor fee to repair the piece ranging from $10-$25 depending on the item’s original cost.



Due to high sales volume, handmade repairs may take up to 4 weeks for processing.

Additional

CUSTOM ORDERS

Although many of our designs are one-of-a-kind, you may want a piece that is specifically created for you. To request your unique designs, simply message us to begin a conversation.

If you are very clear about what you would like, please be sure to include the following details:
-Gemstone type and size
-Desired pendants or charms
-Metal type for clasps and spacers (Antique Gold, Brass, Antique Silver, Sterling Silver)
-Desired length for necklaces or wrist size in inches for bracelets. See Size Chart

Alternately, if you are unsure of the specific design you want and have a general idea, Mayan Rose will gladly continue the creative process to design your custom piece.

If you would like your piece to be customized based on a specific crystal healing intention or purpose, please share that in your request so that your piece(s) may be as personal as possible.

Please note, all custom orders are Final Sale.

We look forward to creating with you!

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